Privacy policy – Pebblecreek Health

We are committed to safeguarding your privacy and ensuring transparency in how we handle your information. We need to outline our practices regarding collecting, using, sharing, and protecting your data. Alongside this Privacy Policy, users of Pebblecreek Health are encouraged to refer to the Pebblecreek Health Terms of Use and any relevant product-specific terms and conditions. Specifically concerning patient information (protected health information or PHI) submitted through the Pebblecreek Health Patient Portal, dedicated policies are available for review.

Information that we collect from our patients:

Information that you give us:

We uphold the privacy rights of all visitors to the Pebblecreek Health Sites and are committed to transparently handling the information you provide. This includes data entered on our Sites or submitted through other means. The information we gather or you provide through our Sites or services encompasses a variety of categories:

Personal Data: This includes identifiable details such as name, address, email, phone numbers, age, social security number, insurance details, physical characteristics, IP address, financial information (solely for payment purposes), and various other factors like medical history, race, citizenship, and biometric or genetic information.

Form Submissions: Information provided via forms on our Sites, including appointment requests or product orders. This extends to registration details, purchases, or problem reports, and may include sensitive health information necessary for our services.

Correspondence Records: Any communication exchanged with us, including email addresses.

Transaction Details: Records of transactions conducted on our Sites, including order fulfillment, which may require financial information.

Your privacy is paramount, and we handle your information with the utmost care and confidentiality.”

Information that we collect automatically:

As you explore or engage with our Sites, we automatically gather information about your activities. This includes usage patterns, IP addresses, session replay and recording technology to track movements and clicks, and data obtained through cookies, web beacons, pixel tags, and similar tracking tools. Throughout your interaction with our Sites, we utilize these automatic data collection methods to gather specific details about your devices, browsing behaviors, and tendencies, including

Usage Details: This includes information regarding your visits to our Sites, such as traffic data, location details, logs, referring/exit pages, date and time of visit or usage, error logs, clickstream data, communication data, and the specific resources you access and utilize within the Sites.

Device Information: This refers to details about your computer, mobile device, and internet connection, encompassing your IP address, operating system, browser type, and application version information.

Location Data: Information about your geographical location is obtained through geolocation technology. While Mayo Clinic applications and services typically do not rely on geolocation, the Mayo Clinic app may collect and utilize such data solely to facilitate appointment check-ins upon your arrival. You have the option to disable this feature on your mobile device by revoking permission for the Mayo Clinic app to access location services at any time

 How we use the information we collect:

• Enhancing the performance and user experience of our sites.
• Managing, evaluating, and enhancing our business operations.
• Providing healthcare services.
• Processing purchases, orders, and requests.
• Handling returns, exchanges, and tracking online orders from our e-commerce platforms.
• Arranging product delivery or installation.
• Sending email newsletters.
• Conducting research and analysis.
• Engaging with you regarding your account, special events, and surveys.
• Establishing and maintaining your accounts with us.

Data Retention: We will keep your information for as long as your account remains active or as necessary to fulfill the services you receive, adhere to legal requirements, settle disputes, and uphold our agreements. If you wish to have your data deleted, you can reach out to us using the contact information provided below. However, please note that we may not always be able to accommodate such requests due to the applicable laws and regulations. For instance, certain state and federal laws may mandate the retention of specific data related to you, such as medical records or other identifiable information. Additionally, we may have legal grounds or obligations to retain medical and other relevant information to ensure proper care and treatment or to comply with our professional, legal, and ethical responsibilities.

Safeguarding Children’s Privacy:

Except for our Patient Portal, our Sites are not designed for individuals under the age of 18. Individuals under 18 should refrain from providing any information through the Sites. We do not knowingly collect Personal Data from individuals under 18 years of age. If you are under 18, please refrain from using or disclosing any information on our Sites or through any of their features, including but not limited to your name, address, contact details, or any usernames. Should we become aware of collecting Personal Data from a user under 18 without proper parental consent verification, we will promptly delete such information. If you suspect that we may have inadvertently obtained information from a user under 18, please contact us using the provided contact details.

Our Patient Portal is accessible to patients who are 18 years old and above. Additionally, patients aged between 13 and 17 can access the Patient Portal with parental or legal guardian consent.

Patient Data Confidentiality And No Sharing Clause

At Pebble Creek Health, patient confidentiality is our utmost priority. We want our patients to feel secure and reassured that any data collected through our website or during clinic visits remains strictly confidential. We have implemented stringent measures to ensure that all patient-related information is kept private and secure. No mobile information will be shared with third parties for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Whether it’s information collected online or in person at our clinic, we uphold the highest standards of privacy protection. Our commitment to patient confidentiality underscores our dedication to providing a safe and trusted healthcare environment for all individuals who entrust us with their care.

What Are Your Rights

The following are your rights concerning your health information:

• You have the right to ask to restrict the uses or disclosures of your information for treatment, payment, or health care operations. You also have the right to ask to restrict disclosures to family members or to others who are involved in your health care or payment for your health care. Please note that while we will try to honor your request and will permit requests consistent with our policies, we are not required to agree to any restriction other than to certain disclosures to health plans as further described in this notice.

• You have the right to request that we not send health information to health plans in certain circumstances if the health information concerns a health care item or service for which you or a person on your behalf has paid us in full.  We will agree to all requests meeting the above criteria and that are submitted promptly.
• You have the right to ask to receive confidential communications of information in a different manner or at a different place (for example, by sending information to a P.O. Box instead of your home address).  We will accommodate reasonable requests. In certain circumstances, we will accept your verbal request to receive confidential communications; however, we may also require you to confirm your request in writing.  In addition, any request to modify or cancel a previous confidential communication request must be made in writing.
• You have the right to see and obtain a copy of certain health information we maintain about you such as medical records and billing records. If we maintain a copy of your health information electronically, you will have the right to request that we send a copy of your health information in an electronic format to you. You can also request that we provide a copy of your information to a third party that you identify.  In some cases, you may receive a summary of this health information. You must make a written request to inspect or obtain a copy your health information or have your information sent to a third party.
• You have the right to ask to amend certain health information we maintain about you such as medical records and billing records if you believe the information is wrong or incomplete.  Your request must be in writing and provide the reasons for the requested amendment.  Mail your request to the Release of Information Department address listed below.  If we deny your request, you may have a statement of your disagreement added to your health information.
• You have the right to a paper copy of this notice. You may ask for a copy of this notice at any time. Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice.